Four Winds West - Western handbags, Purses, SouthWestern handbags, Western Belt, Handbag, Switchplates
 
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What sets Four Winds apart?
 
Most everything.  Four Winds products are entirely made by hand using techniques unchanged for centuries. In fact, even many of the tools we use are hand-forged.  In a society of evermore mass production we offer the opposite, for people who appreciate an authentic work from the heart.   Slight irregularities in both the leather and labor are natural, even desirable, adding one-of-a-kind character to each piece.  Cowboy gear evolved from Moorish, tribal and Western cultures.  It is this history that has inspired us for over twenty years, creating a truly original and innovative look, distinct from anything else on the market.  With a deep respect for tradition we design for modern life, keeping style, quality and customer satisfaction always the priorities.
If I am not completely satisfied can my purchase be returned for a refund?
 
Our goal is for you to be completely happy with Four Winds products and service.  Any item can be returned in good condition within 30 days of your purchase for a full refund of purchase price or credit toward something else.  In order to process your return most efficiently and quickly please ask for a RETURN AUTHORIZATION number by using CONTACT US. 
Are your leather products durable?
 
We are extremely proud of their quality and rugged durability and offer a one year guarantee against defects in materials or workmanship.  In addition, since the most common comment we hear from customers is how often they are complimented on their Four Winds bag or belt, we want yours to reflect well on us for as long as possible.  So, at our discretion, we will likely take care of anything on an open ended basis, usually at no charge.  In order to process your return quickly and effeciently please use "CONTACT US" on the navigation bar to ask us for a RETURN AUTHORIZATION NUMBER and state the reason for your return. 
How long till my order is shipped?
 
We maintain a substantial stock of merchandise at our base in Tucson and if your request is on hand will usually ship within ten days.  With many styles and color options sometimes we may not have in stock the item you request and will notify you that it will be made to order and may take up to eight weeks, sometimes a bit more.  Since all work is done by hand and is so labor-intensive we must ask for your patience with the assurance that once you have your Four Winds bag, belt or switchplate it will have been worth the wait.  Shipping is by UPS unless other arrangements are requested.
Will my customer information be protected?
 
Four Winds respects the privacy of all our customers.  We will never sell, trade, rent  or give away any customer information.  Never.  Period.  Your information is protected in on three levels. One,  our e-commerce site uses SSL encryption.  Two, as a registered user the password that you create protects your account information. You may edit or remove your information at your discretion.  Three, your credit card number is deleted from our server upon completion of your order.   
Where are these products made?
 
Our work is done by master artisans in traditional workshops in the ancient Moorish city of Marrakech, Morocco.
What kind of leather is used?
 
All our bags and belts are made of the finest top-grain cowhide with tough goatskin lacing for durable construction.
How do I care for the leather?
 
The top-grain cowhide has been finely finished and sealed to be water and stain resistant, so it should need little maintenance for quite a while.  As with any fine leather, it will become softer and more supple with use, gaining character, becoming yours. With time and wear, eventually a conditioner may be applied as you would with a saddle or boots.  Lexol and other good leather treatments can be found at shoe repair and tack shops.
Why no zippers?
 
 Zippers often become unreliable and since our bags are likely to last many years we avoid building in this potential problem.
What if the strap is too long?
 
If the bag has a simple strap and buckle, once you determine the length you prefer you may trim off any extra with a sharp scissors or razorblade, rounded or to a point.  Since there is no stitching to unravel, no problem.  Braided straps cannot be shortened, though some are adjustable.
Why switchplates and leatherwork?
 
We make nearly all the hardware for our belts and bags – conchos, buckles, medallions, etc.  Originally we designed some switchplates for our own home, made by Four Winds metal craftsmen, using the same techniques as the hardware for the leather.  With many visitors asking us to make some for them, we realized the demand for switchplates of this quality and style and added them to Four Winds’ collection.
Do we work in Morocco because of inexpensive labor?
 
We employ Moroccan artisans because of their rare talent and skill- and because their cultural background allows them to understand the Four Winds concept.  They are well paid by any standard and we are gratified to have helped them to prosper.   Our crew of about fifteen men and women are lead by master craftsmen renowned throughout Morocco who have worked with us for twenty years.
Do we use child labor?
 
No.  Morocco requires all children to remain in school through at least the age of fourteen and employment is not allowed before that.  The traditional arts are a major sector of the economy and are still largely sustained by an apprenticeship system beginning once school is finished.   Learning a valuable skill often allows for a better standard of living than does a more advanced education for which there is yet more supply than demand. 
Will the leather get softer?
  We use only top-grain cowhide which breaks in beautifully, becoming more and more  supple with use.
Do you have any bags that just have a grip handle and no shoulder strap?
  Style SK-130 with the wooden handle has a snap-off strap; our larger briefcase/totes, SK-73, -84, -145 and -150 all have braided handles and removable shoulder straps; SK-85 with wooden handle and SK-125 with a braided handle have a strap that can be permanently removed by us or you; styles SK-17, -112, -174 have a strap with holes running the full length so it can be shortened fully to function like a handle in which case the excess strap can easily be trimmed off since there is no stitching to unravel; in addition the following styles have simple shoulder straps which we would be happy to shorten to handle length for you:  SK- 13,-43, -82, -156, -176.  All these have been  successfully modified for customers previously.
 
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